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User Onboarding Interview — Sarah Chen
Feb 14, 3:30PMSarah describes significant friction during onboarding, particularly around the initial project setup flow. She highlights that competing tools offer guided walkthroughs which reduce time-to-value. Key pain points include unclear navigation between steps and a lack of contextual help when configuring integrations.
- Navigation confusion — users can't find workspace quickly
- Integration setup failures with no confirmation feedback
- Competitor advantages in guided onboarding experiences
- Feature requests for setup wizard and keyboard shortcuts
Sarah highlighted three key pain points:
- Navigation confusion — ~5 clicks to reach workspace
- No integration feedback — 20 min on Slack, no confirmation
- Missing guided onboarding — competitors do it better
User struggles with navigation
“It takes me like five clicks just to get to the actual workspace. I always forget whether I need to go through Settings or the sidebar.”
Integration setup lacks feedback
“I spent probably 20 minutes trying to connect Slack and I still wasn't sure it worked.”
Competitor onboarding is superior
“With [competitor], I was up and running in like two minutes. They literally walked me through every step.”
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Walk me through what happens when you first open the dashboard.
Honestly, the first thing I do is look for where my projects are. But it takes me like five clicks just to get to the actual workspace. I always forget whether I need to go through Settings or the sidebar.
And what about the integration setup? How did that go for you?
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Sarah describes significant friction during onboarding, particularly around the initial project setup flow. She highlights that competing tools offer guided walkthroughs which reduce time-to-value. Key pain points include unclear navigation between steps and a lack of contextual help when configuring integrations.
- Navigation confusion — users can't find workspace quickly
- Integration setup failures with no confirmation feedback
- Competitor advantages in guided onboarding experiences
- Feature requests for setup wizard and keyboard shortcuts
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User struggles with navigation
“It takes me like five clicks just to get to the actual workspace.”
Integration setup lacks feedback
“I spent probably 20 minutes trying to connect Slack and I still wasn't sure it worked.”
Competitor onboarding is superior
“With [competitor], I was up and running in like two minutes.”
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