Interview analysis that runs itself

Stop spending hours rewatching recordings and writing notes. Innerview uses customizable AI lenses to extract structured insights from every interview in minutes, not days.

AI Lenses

Structured insights on autopilot

Choose from built-in lenses like Executive Summary, Pain Points, and Feature Requests, or create your own custom prompts. Every interview gets analyzed the moment it lands in your workspace.

  • Pre-built lenses for common research frameworks
  • Custom prompts tailored to your research questions
  • Instant analysis applied to each interview automatically
Summary

Sarah describes significant friction during onboarding, particularly around the initial project setup flow. She highlights that competing tools offer guided walkthroughs which reduce time-to-value. Key pain points include unclear navigation between steps and a lack of contextual help when configuring integrations.

Key Themes
  • Navigation confusion — users can't find workspace quickly
  • Integration setup failures with no confirmation feedback
  • Competitor advantages in guided onboarding experiences
  • Feature requests for setup wizard and keyboard shortcuts
Highlights

Surface what matters, skip what doesn't

AI automatically identifies the most important moments in every conversation. Highlight key quotes, tag them by theme, and build an evidence base your stakeholders can actually use.

  • Auto-generated highlights from each interview
  • Color-coded tags for fast pattern recognition
  • One-click export of quotes and evidence
Artifacts
Executive Summary
Critical Incidents
Behavioral Laws
Executive Summary

The participant expressed significant frustration with the current onboarding flow, specifically around the initial setup wizard. Key pain points include unclear navigation and lack of contextual help.

They noted that competitor products offer guided walkthroughs that significantly reduce time-to-value...

AI Chat

Ask follow-up questions anytime

Finished an interview but forgot to probe on a key topic? Ask Innerview's AI chat anything about your transcripts and get answers grounded in exactly what was said.

  • Ask any question about your interview and get instant answers
  • Every answer is cited with direct transcript references
  • Share AI-generated answers with your team instantly

User Onboarding Interview — Sarah Chen

Feb 14, 3:30PM
5:42 / 31:08
1x
Summary

Sarah describes significant friction during onboarding, particularly around the initial project setup flow. She highlights that competing tools offer guided walkthroughs which reduce time-to-value. Key pain points include unclear navigation between steps and a lack of contextual help when configuring integrations.

Key Themes
  • Navigation confusion — users can't find workspace quickly
  • Integration setup failures with no confirmation feedback
  • Competitor advantages in guided onboarding experiences
  • Feature requests for setup wizard and keyboard shortcuts
What are the main pain points?

Sarah highlighted three key pain points:

  1. Navigation confusion — ~5 clicks to reach workspace
  2. No integration feedback — 20 min on Slack, no confirmation
  3. Missing guided onboarding — competitors do it better
Analyze this interview…

Everything you need

Customizable AI lenses

Analyze interviews with pre-built frameworks or your own custom prompts. Get executive summaries, pain points, and feature requests extracted automatically.

Smart tagging and themes

Color-coded tags let you organize findings by theme within each interview. Spot patterns that manual analysis would miss.

AI-powered follow-ups

Ask questions about any transcript and get cited answers in seconds. No more scrubbing through hours of recordings to find that one quote.

Trusted by world-class organizations

Learn more

How to Choose a User Interview Analysis Tool

Ready to get started?

Join thousands of researchers and product teams using Innerview to turn conversations into insights.

No credit card required.