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Analysis

From interview to insight in minutes

You talk to customers regularly but struggle to turn those conversations into structured input for roadmap decisions. Innerview analyzes every interview for feature requests, pain points, and opportunities, giving you a clear signal from the noise.

  • Auto-extract feature requests and pain points
  • Surface every mention of a theme within an interview with citations
  • Custom lenses for jobs-to-be-done, willingness to pay, and more
Summary

Sarah describes significant friction during onboarding, particularly around the initial project setup flow. She highlights that competing tools offer guided walkthroughs which reduce time-to-value. Key pain points include unclear navigation between steps and a lack of contextual help when configuring integrations.

Key Themes
  • Navigation confusion — users can't find workspace quickly
  • Integration setup failures with no confirmation feedback
  • Competitor advantages in guided onboarding experiences
  • Feature requests for setup wizard and keyboard shortcuts
Sharing

Get the whole org on the same page

The hardest part of being customer-driven is getting leadership, engineering, and design to internalize what users actually say. Share highlights and executive summaries that bring the voice of the customer into every planning session.

  • One-click executive summaries for stakeholders
  • Shareable highlights with key quotes
  • Permissions to control who sees sensitive customer data
Highlights3 across 3 interviews
Onboarding painPositive feedbackFeature request

"I click around for five minutes and if I can't figure it out, I leave"

Onboarding painInterview #12 · 12:38

"The dashboard is great once you know where things are"

Positive feedbackInterview #08 · 24:15

"I wish I could share this report with my manager directly"

Feature requestInterview #15 · 08:52
Export highlights as CSV with tags & timestamps
Repository

Never lose a customer insight again

Customer feedback lives in call recordings, Slack threads, and notebook scribbles. Innerview gives every interview a permanent, structured home with full transcripts, highlights, and AI analysis you can revisit anytime.

  • AI chat to dig deeper into any customer conversation
  • Organize interviews by project, feature area, or segment
  • Revisit any past interview with highlights and analysis intact
Highlights
Suggest
▶ 06:15

User struggles with navigation

“It takes me like five clicks just to get to the actual workspace.”

OnboardingNavigation
▶ 07:02

Integration setup lacks feedback

“I spent probably 20 minutes trying to connect Slack and I still wasn't sure it worked.”

IntegrationCritical
▶ 13:18

Competitor onboarding is superior

“With [competitor], I was up and running in like two minutes.”

Competitor intel

Everything you need

Customizable analysis lenses

Set up lenses for feature requests, competitive mentions, pricing sensitivity, or any angle that matters to your roadmap. Innerview applies them automatically to every new interview.

AI chat for any interview

Ask follow-up questions about any interview like "What were their top complaints about onboarding?" and get cited answers pulled directly from the transcript. It is like having a research assistant for every conversation.

Evidence-backed prioritization

Stop guessing which features matter most. See exactly what each user said about a problem, in their own words, and use those insights to make prioritization decisions your team can trust.

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