Stop letting valuable customer feedback sit in recordings no one rewatches. Innerview automatically extracts pain points, sentiment, and themes from every customer conversation so your team can act on what customers actually say.
Run AI analysis on every customer conversation the moment it lands. Innerview surfaces pain points, feature requests, and sentiment from each interview in minutes — insights that would take hours to find manually.
Sarah describes significant friction during onboarding, particularly around the initial project setup flow. She highlights that competing tools offer guided walkthroughs which reduce time-to-value. Key pain points include unclear navigation between steps and a lack of contextual help when configuring integrations.
When leadership asks "where did we hear this?" you'll have the answer. Every insight links directly to timestamped quotes from actual customer conversations, giving your VoC program the credibility it needs.
The participant expressed significant frustration with the current onboarding flow, specifically around the initial setup wizard. Key pain points include unclear navigation and lack of contextual help.
They noted that competitor products offer guided walkthroughs that significantly reduce time-to-value...
Product, engineering, marketing, and support teams all benefit from hearing the customer directly. Share curated highlights and AI summaries so the entire organization stays close to the people they serve.
"I click around for five minutes and if I can't figure it out, I leave"
"The dashboard is great once you know where things are"
"I wish I could share this report with my manager directly"
AI identifies recurring themes, pain points, and opportunities within each customer conversation. Get structured insights without manual coding.
Capture voice of customer in 40+ languages. Run interviews in any market and get AI-powered analysis with accurate transcription and speaker detection.
Use AI chat to dig deeper into any customer conversation. Get answers with direct citations to what customers actually said.
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Voice of Customer Analysis Tool Buyer's GuideJoin thousands of researchers and product teams using Innerview to turn conversations into insights.
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