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Transcription

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0Interviewer05:42

Walk me through what happens when you first open the dashboard.

1Sarah Chen06:15

Honestly, the first thing I do is look for where my projects are. But it takes me like five clicks just to get to the actual workspace. I always forget whether I need to go through Settings or the sidebar.

0Interviewer06:48

And what about the integration setup? How did that go for you?

Analysis

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Summary

Sarah describes significant friction during onboarding, particularly around the initial project setup flow. She highlights that competing tools offer guided walkthroughs which reduce time-to-value. Key pain points include unclear navigation between steps and a lack of contextual help when configuring integrations.

Key Themes
  • Navigation confusion — users can't find workspace quickly
  • Integration setup failures with no confirmation feedback
  • Competitor advantages in guided onboarding experiences
  • Feature requests for setup wizard and keyboard shortcuts
Repository

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Highlights
Suggest
06:15

User struggles with navigation

It takes me like five clicks just to get to the actual workspace.

OnboardingNavigation
07:02

Integration setup lacks feedback

I spent probably 20 minutes trying to connect Slack and I still wasn't sure it worked.

IntegrationCritical
13:18

Competitor onboarding is superior

With [competitor], I was up and running in like two minutes.

Competitor intel

Everything you need

Automated thematic analysis

Innerview identifies themes, pain points, and opportunities within each interview automatically. Spend your time validating insights, not manually coding spreadsheets.

Ask follow-up questions with AI chat

Query any transcript in natural language. Ask "What did this participant say about onboarding?" and get cited answers pulled directly from the interview.

Smart highlights and tagging

Innerview auto-suggests highlights as you review. Tag key moments, group them into themes, and share tagged highlights with stakeholders.

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