Get direct access to user pain points, language, and mental models from every interview without sitting through hours of recordings.
You know your designs are stronger when they are rooted in research. Innerview distills hours of interviews into the pain points, workarounds, and desires that directly inform your design decisions.
The participant expressed significant frustration with the current onboarding flow, specifically around the initial setup wizard. Key pain points include unclear navigation and lack of contextual help.
They noted that competitor products offer guided walkthroughs that significantly reduce time-to-value...
Stop paraphrasing what users said. Share highlights and insight summaries with engineers and PMs so everyone designs from the same understanding.
"I click around for five minutes and if I can't figure it out, I leave"
"The dashboard is great once you know where things are"
"I wish I could share this report with my manager directly"
Run usability tests, upload the recordings, and let Innerview map out where users struggle, succeed, and get confused. Get a structured breakdown of each session so you can prioritize design iterations with confidence.
Sarah describes significant friction during onboarding, particularly around the initial project setup flow. She highlights that competing tools offer guided walkthroughs which reduce time-to-value. Key pain points include unclear navigation between steps and a lack of contextual help when configuring integrations.
Innerview surfaces the exact words users use to describe problems in each interview. Use their language in your copy, labels, and flows to create interfaces that feel intuitive.
Upload usability test recordings and Innerview identifies friction points, confusion moments, and task failures automatically so you know exactly what to fix next.
Designing for a global audience means researching globally. Innerview transcribes and analyzes interviews in 40+ languages so you can understand users everywhere.
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