Terms of Service

These terms govern access to and use of Innerview's transcription, insight extraction, and research collaboration features.

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Terms of Service

Last Updated: February 26, 2026
Effective Date: February 26, 2026

These Terms of Service ("Terms") govern your access to and use of Innerview, including the website, application, and related services (collectively, the "Service"). The Service is operated by Desiderata LLC ("Desiderata," "Innerview," "we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to these Terms.

If you do not agree, do not use the Service.

1. Who We Are

"Innerview," "we," "us," and "our" refer to Desiderata LLC, the operator of the Innerview Service. For legal notices or questions about these Terms, contact us at support@innerview.co.

2. Eligibility and Authority

You must be at least 18 years old and able to enter into a binding contract to use the Service.

If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity. In that case, "you" means that entity and its authorized users.

3. Accounts and Organization Workspaces

You are responsible for:

  • Maintaining the security of your account credentials.
  • Activities that occur under your account.
  • Ensuring workspace members are authorized and use the Service lawfully.

You must provide accurate account information and keep it current.

4. The Service

Innerview helps teams:

  • Upload and manage interview recordings and related files.
  • Generate transcripts and structured AI-powered analysis.
  • Organize findings (for example, highlights, tags, and lens-based outputs).

We may update, improve, or discontinue parts of the Service at any time.

5. Acceptable Use

You may not use the Service to:

  • Violate any law or regulation.
  • Infringe intellectual property, privacy, or other rights.
  • Upload malicious code, attempt unauthorized access, or disrupt systems.
  • Misrepresent your identity or affiliation.
  • Process content without obtaining legally required permissions (including recording consent where required).

You are solely responsible for ensuring your collection and upload of interview recordings complies with applicable recording, wiretap, privacy, employment, and consent laws in all relevant jurisdictions.

6. Customer Content and Rights

"Customer Content" includes files, recordings, transcripts, prompts, highlights, tags, and other content you submit or generate in your workspace.

You retain ownership of your Customer Content. You grant Innerview a limited, non-exclusive, worldwide license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Service.

You represent that you have all rights and permissions required for your Customer Content.

Without limiting the above, you represent that you obtained any required participant notice and consent before recording or uploading interview audio or video.

7. AI Output

The Service may generate AI-assisted outputs. You are responsible for reviewing outputs before relying on them.

AI output may be inaccurate, incomplete, or not suitable for your use case. Innerview does not guarantee outcomes from AI-generated content.

8. Fees, Billing, and Subscriptions

Certain features may require a paid subscription. If you subscribe:

  • You agree to pay applicable fees and taxes.
  • Billing may be handled by third-party payment processors.
  • Subscriptions may renew automatically unless cancelled.

We may change pricing with advance notice.

9. Confidentiality and Security

We implement reasonable administrative, technical, and organizational safeguards to protect Customer Content.

No security method is perfect, and we cannot guarantee absolute security.

10. Third-Party Services

The Service may rely on third-party providers (for example, hosting, transcription, AI model, authentication, analytics, and billing providers). Your use of third-party services is subject to their terms and policies.

11. Suspension and Termination

We may suspend or terminate access if you violate these Terms, create risk for other users, or as required by law.

You may stop using the Service at any time.

Upon termination, your right to use the Service ends, and we may delete or anonymize data according to our retention practices and applicable law.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNERVIEW DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNERVIEW WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNERVIEW'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO INNERVIEW FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

14. Indemnification

You agree to indemnify and hold Innerview harmless from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Content, or your violation of these Terms.

15. Governing Law

These Terms are governed by applicable laws in the jurisdiction identified in your order form, master agreement, or other controlling written agreement with Innerview. If none applies, these Terms are governed by the laws of the State of Delaware, U.S.A., without regard to conflict-of-law rules.

16. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" and "Effective Date" above identify the active version.

Material changes may require re-acceptance before continued use of the Service.

17. Contact

Questions about these Terms: support@innerview.co