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You are doing dozens of customer discovery calls. Innerview makes sure no insight gets lost and every conversation moves you closer to the right product.

Analysis

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You do not have a dedicated research team, but you still need to make data-driven decisions. Innerview automatically analyzes your customer calls for pain points, willingness to pay, and feature validation so you can move fast without flying blind.

  • Instant pain point and opportunity extraction
  • Willingness-to-pay and urgency signals surfaced automatically
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Summary

Sarah describes significant friction during onboarding, particularly around the initial project setup flow. She highlights that competing tools offer guided walkthroughs which reduce time-to-value. Key pain points include unclear navigation between steps and a lack of contextual help when configuring integrations.

Key Themes
  • Navigation confusion — users can't find workspace quickly
  • Integration setup failures with no confirmation feedback
  • Competitor advantages in guided onboarding experiences
  • Feature requests for setup wizard and keyboard shortcuts
Insights

Spot the patterns that point to PMF

Product-market fit hides in the details of every conversation. Innerview breaks down each call so you can see which problems resonate, which solutions excite people, and where the real demand is, even when you are too busy to synthesize manually.

  • Multi-lens analysis extracts themes from every angle
  • Surface pain points, demand signals, and willingness to pay per call
  • Ask follow-up questions about any call with AI chat
Artifacts
Executive Summary
Critical Incidents
Behavioral Laws
Executive Summary

The participant expressed significant frustration with the current onboarding flow, specifically around the initial setup wizard. Key pain points include unclear navigation and lack of contextual help.

They noted that competitor products offer guided walkthroughs that significantly reduce time-to-value...

Everything you need

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