Stop guessing why customers churn

Exit interviews hold the truth about why customers leave. Let AI analyze every conversation to reveal the patterns your metrics can't explain.

Analyze churn interviewsSee how it works
Capture Reasons

Get the real story behind every cancellation

Automated transcription means you capture the full context of churn conversations, not just the checkbox reason on a cancellation form. Hear what customers actually say when they decide to leave.

  • Record exit interviews and cancellation calls effortlessly
  • Accurate transcripts preserve nuance and emotion
  • Organize churn conversations in your workspace for easy reference
0Interviewer▶ 05:42

Walk me through what happens when you first open the dashboard.

1Sarah Chen▶ 06:15

Honestly, the first thing I do is look for where my projects are. But it takes me like five clicks just to get to the actual workspace. I always forget whether I need to go through Settings or the sidebar.

0Interviewer▶ 06:48

And what about the integration setup? How did that go for you?

Find Patterns

Reveal systemic churn drivers

Every exit interview contains hidden signals. Innerview's AI analyzes each conversation to surface the real reasons customers leave, going far deeper than any cancellation survey.

  • AI identifies churn themes, triggers, and root causes within each interview
  • Distinguish between product gaps, pricing concerns, and competitor pulls
  • Surface root causes that cancellation surveys miss
Highlights
Suggest
▶ 06:15

User struggles with navigation

“It takes me like five clicks just to get to the actual workspace.”

OnboardingNavigation
▶ 07:02

Integration setup lacks feedback

“I spent probably 20 minutes trying to connect Slack and I still wasn't sure it worked.”

IntegrationCritical
▶ 13:18

Competitor onboarding is superior

“With [competitor], I was up and running in like two minutes.”

Competitor intel
Take Action

Build your retention playbook

Share churn insights with product, success, and leadership teams to drive retention improvements backed by customer evidence, not assumptions.

Highlights3 across 3 interviews
Onboarding painPositive feedbackFeature request

"I click around for five minutes and if I can't figure it out, I leave"

Onboarding painInterview #12 · 12:38

"The dashboard is great once you know where things are"

Positive feedbackInterview #08 · 24:15

"I wish I could share this report with my manager directly"

Feature requestInterview #15 · 08:52
Export highlights as CSV with tags & timestamps

Everything you need

Churn Reason Tagging

AI automatically categorizes churn reasons into product, pricing, support, and competitive themes within each conversation.

Ask Your Data

Chat with any churn interview transcript. Ask "What did this customer say about pricing?" and get instant answers with direct citations from the conversation.

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Churn conversations contain sensitive information. Innerview keeps all data encrypted and access-controlled so only your team sees the feedback.

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Customer Churn Analysis: How to Reduce Attrition and Boost Retention

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