Support tickets show symptoms. Deep-dive interviews reveal root causes. Use AI to analyze support conversations and fix the problems that generate the most tickets.
Record deep-dive interviews with frustrated customers to understand the full story behind recurring issues. Innerview transcribes and preserves every detail so your team can find real solutions.
Walk me through what happens when you first open the dashboard.
Honestly, the first thing I do is look for where my projects are. But it takes me like five clicks just to get to the actual workspace. I always forget whether I need to go through Settings or the sidebar.
And what about the integration setup? How did that go for you?
AI analysis of each support interview reveals the product and process issues behind customer frustration. Uncover root causes that ticket data alone can never explain.
Sarah describes significant friction during onboarding, particularly around the initial project setup flow. She highlights that competing tools offer guided walkthroughs which reduce time-to-value. Key pain points include unclear navigation between steps and a lack of contextual help when configuring integrations.
AI automatically tags support interview themes: UX confusion, missing documentation, bugs, feature gaps, and process breakdowns for easy prioritization.
Ask AI follow-up questions about any support interview. Get cited answers grounded in exactly what the customer said, without re-watching the recording.
Share customer quotes and highlights with engineering and product so they understand the real-world impact of the issues they are fixing.
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Customer Pain Points Guide: Identify, Resolve, and Boost SatisfactionJoin thousands of researchers and product teams using Innerview to turn conversations into insights.
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