Watch new users struggle in real time, then let AI surface the exact friction points killing your activation rate. Stop guessing why users drop off and start fixing what matters.
Record onboarding walkthroughs and first-use sessions, then get accurate transcripts in minutes. No more rewatching hour-long recordings to find the moment a user got confused.
Walk me through what happens when you first open the dashboard.
Honestly, the first thing I do is look for where my projects are. But it takes me like five clicks just to get to the actual workspace. I always forget whether I need to go through Settings or the sidebar.
And what about the integration setup? How did that go for you?
Innerview's AI lenses analyze each onboarding interview to extract confusion points, feature discovery gaps, and "aha moment" blockers. Get a structured breakdown of every session in seconds.
Sarah describes significant friction during onboarding, particularly around the initial project setup flow. She highlights that competing tools offer guided walkthroughs which reduce time-to-value. Key pain points include unclear navigation between steps and a lack of contextual help when configuring integrations.
Share highlights with product and growth teams so everyone sees what new users actually experience. No more debating hypothetical user journeys when you have the evidence.
"I click around for five minutes and if I can't figure it out, I leave"
"The dashboard is great once you know where things are"
"I wish I could share this report with my manager directly"
Run custom analysis lenses tuned for onboarding research: extract confusion points, time-to-value blockers, and feature discovery gaps automatically.
Test onboarding flows with users worldwide. Automatic transcription and analysis work across languages so nothing gets lost in translation.
AI highlights and tags key onboarding moments like first successful action, points of confusion, and help-seeking behavior within each session.
Trusted by world-class organizations
Learn more
User Onboarding Guide: Boost Adoption, Engagement & RetentionJoin thousands of researchers and product teams using Innerview to turn conversations into insights.
No credit card required.