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The participant expressed significant frustration with the current onboarding flow, specifically around the initial setup wizard. Key pain points include unclear navigation and lack of contextual help.
They noted that competitor products offer guided walkthroughs that significantly reduce time-to-value...
Innerview surfaces the usability issues, error reports, and workflow friction from user interviews so you can fix the problems that matter most to real people, not just the ones in the bug tracker.
Sarah describes significant friction during onboarding, particularly around the initial project setup flow. She highlights that competing tools offer guided walkthroughs which reduce time-to-value. Key pain points include unclear navigation between steps and a lack of contextual help when configuring integrations.
Wondering why a feature was requested or what users think about your API? Ask Innerview in natural language and get answers with direct citations from interview transcripts.
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