Win more deals with customer intelligence

Innerview analyzes your sales calls to surface objections, buying signals, and competitive mentions so your team can close with confidence.

Analysis

Know what your buyers actually care about

Sales calls are full of signals that get lost in CRM notes. Innerview analyzes every conversation for objections, decision criteria, competitive mentions, and next steps so nothing falls through the cracks.

  • Auto-extract objections, buying signals, and next steps
  • Surface competitive mentions and decision criteria from each call
  • Custom lenses for discovery, demo, and negotiation calls
Summary

Sarah describes significant friction during onboarding, particularly around the initial project setup flow. She highlights that competing tools offer guided walkthroughs which reduce time-to-value. Key pain points include unclear navigation between steps and a lack of contextual help when configuring integrations.

Key Themes
  • Navigation confusion — users can't find workspace quickly
  • Integration setup failures with no confirmation feedback
  • Competitor advantages in guided onboarding experiences
  • Feature requests for setup wizard and keyboard shortcuts
Insights

Replicate what your top reps do differently

Analyze each call in depth to understand what separates closed-won from closed-lost. Surface the talk tracks, discovery questions, and objection handles that actually worked in each conversation.

  • In-depth analysis of talk tracks and objection handling per call
  • Identify winning discovery approaches and buying signals
  • Share key highlights so your team can learn from every call
Artifacts
Executive Summary
Critical Incidents
Behavioral Laws
Executive Summary

The participant expressed significant frustration with the current onboarding flow, specifically around the initial setup wizard. Key pain points include unclear navigation and lack of contextual help.

They noted that competitor products offer guided walkthroughs that significantly reduce time-to-value...

Sharing

Feed the voice of the buyer to product and marketing

Your sales team hears things that product and marketing never will. Share tagged highlights of feature requests and competitive gaps so the entire company builds and sells around real buyer needs.

  • Share highlights with product and leadership
  • Tag and categorize feedback by deal stage or segment
  • Organize calls by deal stage, segment, or team for easy reference
Highlights3 across 3 interviews
Onboarding painPositive feedbackFeature request

"I click around for five minutes and if I can't figure it out, I leave"

Onboarding painInterview #12 · 12:38

"The dashboard is great once you know where things are"

Positive feedbackInterview #08 · 24:15

"I wish I could share this report with my manager directly"

Feature requestInterview #15 · 08:52
Export highlights as CSV with tags & timestamps

Everything you need

AI chat for deal prep

Before a follow-up call, ask Innerview "What were their main concerns last time?" and get an instant, cited answer. Prep for calls in seconds instead of re-watching recordings.

Automatic call tagging

Innerview tags key moments like pricing discussions, competitor mentions, and decision-maker quotes automatically. Review a 60-minute call in under 5 minutes.

Customizable analysis for every call type

Discovery, demo, negotiation, and renewal calls each need different analysis. Set up custom lenses for each stage and get the right insights from every conversation.

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