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Start for freeA Process Map in User Research is a visual representation of the steps, actions, and decisions involved in a specific process or task that users undertake when interacting with a product or service.
Synonyms: Workflow Diagram, Process Flow Chart, Task Flow Diagram, User Process Visualization
Process Maps are crucial tools in user research as they help researchers and designers understand the user's journey, identify pain points, and optimize the overall user experience. By visualizing the entire process, teams can pinpoint areas for improvement and streamline workflows.