Glossaries
KPI
What is a KPI in User Research?
A Key Performance Indicator (KPI) in user research is a measurable value that demonstrates how effectively a product, feature, or design is achieving key business objectives and user goals.
Synonyms: Key Performance Indicator, Performance Metric, Success Measure, User Research Metrics, UX KPIs
Why KPIs are Important in User Research
KPIs play a crucial role in user research by providing quantifiable metrics to assess the success of design decisions and user experiences. They help teams:
- Measure progress towards specific goals
- Identify areas for improvement
- Make data-driven decisions
- Communicate the value of user research to stakeholders
How to Use KPIs in User Research
To effectively use KPIs in user research:
- Define clear objectives aligned with business goals
- Choose relevant metrics that reflect user behavior and satisfaction
- Set benchmarks and targets for each KPI
- Regularly collect and analyze data
- Use insights to inform design iterations and product improvements
Examples of KPIs in User Research
Common KPIs used in user research include:
- Task completion rate
- Time on task
- User error rate
- System Usability Scale (SUS) score
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) score
- Conversion rate
- User retention rate
Frequently Asked Questions
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What's the difference between a metric and a KPI?: While all KPIs are metrics, not all metrics are KPIs. KPIs are specifically chosen to reflect key business objectives and are typically more impactful than regular metrics.
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How many KPIs should I track in user research?: It's best to focus on 3-5 key KPIs to avoid overwhelming your team with data. Choose the most relevant indicators for your specific goals and user needs.
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Can KPIs change over time?: Yes, KPIs can and should evolve as your product and business objectives change. Regularly review and adjust your KPIs to ensure they remain relevant and aligned with your current goals.
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How often should I measure KPIs in user research?: The frequency depends on your project and goals, but generally, it's good practice to measure KPIs at regular intervals (e.g., monthly or quarterly) and after significant changes or updates to your product.