Glossaries
Remote Moderated Testing
What is Remote Moderated Testing?
Remote moderated testing is a user research method where a researcher conducts usability tests with participants in different locations, guiding them through tasks and asking questions in real-time via video conferencing or screen-sharing tools.
Synonyms: Online moderated usability testing, Virtual moderated user research, Guided remote user testing
Benefits of Remote Moderated Testing
Remote moderated testing offers several advantages for user researchers and product teams:
- Geographical flexibility: Reach participants from diverse locations without travel costs.
- Real-time interaction: Observe and probe user behavior as it happens.
- Rich qualitative data: Gather in-depth insights through direct communication with users.
- Controlled environment: Guide participants through specific tasks and scenarios.
How to Conduct Remote Moderated Testing
To run effective remote moderated testing sessions:
- Define clear research objectives and tasks.
- Choose appropriate video conferencing and screen-sharing tools.
- Recruit diverse participants from various locations.
- Prepare a detailed test script and discussion guide.
- Conduct the session, asking follow-up questions and providing guidance as needed.
- Analyze the results and share insights with the team.
Tools for Remote Moderated Testing
Several platforms facilitate remote moderated testing:
- Zoom: Popular for video conferencing and screen sharing.
- UserTesting: Offers participant recruitment and session recording.
- Lookback: Provides live observation and collaboration features.
- Maze: Combines task analysis with live moderation capabilities.
Frequently Asked Questions
- What's the difference between moderated and unmoderated remote testing?: Moderated testing involves a researcher guiding the session in real-time, while unmoderated testing allows participants to complete tasks independently.
- How long should a remote moderated testing session last?: Typically, sessions run between 30-60 minutes to maintain participant engagement and focus.
- Can remote moderated testing replace in-person usability testing?: While it can't fully replace in-person testing, remote moderated testing is a valuable alternative that offers similar insights with added flexibility and reach.
